Shipping Information

Delivery Area: HOKA’s delivery service currently supports [specific delivery areas, such as Mainland China (excluding Hong Kong, Macau, and Taiwan), the United States, Canada, the United Kingdom, France, and other major European countries]. During the ordering process, once you enter your delivery address details (including province/state, city, district/county, street, and address), the system will automatically check and inform you if your address is within our delivery area. For areas where delivery is currently unavailable, such as some remote islands and war-torn areas, we will continue to expand our service area. Please leave your contact information and we will notify you as soon as delivery service is available. Stay tuned.

Delivery Time: Domestic orders, assuming sufficient inventory and correct address, generally arrive within [X] business days (usually 1-3 days for first-tier cities, 3-5 days for second- and third-tier cities, and 5-7 days for remote areas). International orders, due to customs clearance and international transportation, typically take [X] business days (7-15 days for North America, 10-20 days for Europe, and 15-30 days for other regions). Actual delivery time may be affected by various factors, including but not limited to: logistics pressures during peak order periods (such as holiday sales), customs clearance speeds and policy changes in the destination country or region, severe weather (such as heavy rain, typhoons, and snowstorms), traffic congestion, and force majeure factors such as epidemic prevention and control. You can check the logistics status in real time on the order details page, including information on product shipment, transit, arrival, and delivery. You can also monitor official notifications from the logistics service provider.

Shipping Fee Information: Shipping fees are calculated based on factors such as your order amount, shipping region, and the weight and volume of the product. The system will automatically calculate and display the specific shipping fee before you submit your order. Generally, higher order amounts result in lower shipping fees. In some regions, orders exceeding [a specific amount, such as 2,000 yuan] may qualify for free shipping.

For remote and inaccessible areas such as Xinjiang, Tibet, Inner Mongolia, Qinghai, and Gansu, additional shipping fees may be required due to higher logistics costs. The specific fee will be automatically calculated and clearly displayed based on the delivery address when you place your order. You can change the delivery address at any time before placing an order to view the shipping details for different regions. If you have any questions, you can consult the online customer service.