Contact Us

If you have any questions, suggestions, or require assistance regarding HOKA’s products, services, or policies, please contact our customer service team through the following channels:

Customer service email: [email protected]. Please include your order number (if applicable), name, contact information, and a detailed description of your issue. It’s recommended to include relevant images (such as photos of the product in question) so we can more quickly understand and address the situation. We will respond within 24 hours, although there may be slight delays during holidays.

Customer service phone: 1-866-491-3125. Service hours are [Monday-Friday 9:00 AM – 9:00 PM, Saturday-Sunday 10:00 AM – 6:00 PM (excluding holidays)]. You can call during service hours and follow the voice prompts to select the appropriate service option (such as order inquiries, after-sales issues, complaints, etc.). A professional customer service representative will answer your questions. 

Headquarters: 250 Coromar Drive, Goleta, California, United States. You can also email us your feedback. Please include “Customer Service” and your contact information. We will process and respond within three business days of receiving your email.

Our professionally trained customer service team is familiar with our products and policies. They are dedicated to providing efficient and high-quality service and working hard to resolve any issues you may encounter. Your satisfaction is our driving force for continuous improvement.