Privacy Policy

HOKA prioritizes your privacy and strictly adheres to global privacy regulations, such as the EU’s General Data Protection Regulation (GDPR) and China’s Personal Information Protection Law. We collect only the personal information necessary to provide you with quality service, optimize your website experience, and ensure account and transaction security, such as your name, mobile number, email address, shipping address, purchase history, and browsing history. This information is used solely for legitimate purposes, such as order processing, logistics delivery, customer service responses, and delivering personalized product and event information. It is never used for any other purpose unrelated to our services.

You have full autonomy and can review, modify, or delete your personal data at any time through the “Privacy & Security” section of your account settings. If you wish to completely delete your account and related information, please contact customer service and we will complete the request within 15 business days after verifying your identity. We utilize advanced, bank-grade encryption (such as SSL encryption) and multiple security measures, including firewalls, data backups, and access control, to ensure your information is securely protected during collection, storage, and transmission to prevent unauthorized access, use, disclosure, or tampering. Complete privacy protection terms, including the specific scope of information collection, detailed usage methods, strict data sharing principles (sharing with third parties only when required by law or with your explicit authorization), a reasonable period of information storage (generally three years after the end of the service, unless otherwise provided by law), and details on how to exercise your legal rights to access, copy, correct, and delete your information.